1.20 Help Desk Support Job at Focused HR Solutions, Golden, CO

VWJjVEhHZlFiYlV1RTlzQjBXaCtnNTNqTWc9PQ==
  • Focused HR Solutions
  • Golden, CO

Job Description

Temporary position only. Must be local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam.

Our direct client has an opening for a Help Desk Support 62595

This position is up to 5 months with the option of extension, and the client is in Golden, CO.

Qualifications:
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
  • Answer call center phones in a friendly, helpful, and professional manner.
  • Open a ticket for support and provide that support once trained.
  • Create new network user accounts per procedure.
  • Disable network accounts per procedure.
  • Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team.
  • Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
  • Adept at asking questions to better support the user with processes and procedures.
  • Must be a team player.

Estimated Duration 05/10/2024 - 10/31/2024Schedule
7:30 AM 4:00 PM
3500 Illinois Street Suite 2500 Golden, Colorado 80401-0000

Additional Information:
  • Must be able to work from home on Fridays.
  • Must be able to interview in person.
  • Must be able to take CJIS certification training/exam.
  • Networking TCP/IP Novice (1-3 Years) No
  • Operating Systems Windows 9x/2000/XP/NT/Vista/7 No
  • Service Desk Ticket System Prefer Service Now experience. Others will be considered if listed. Novice (1-3 Years) Yes
  • Adobe Acrobat Novice (1-3 Years) No
  • Communication skills both verbal and written Proficient (4-6 Years) Yes
  • Learning ability Proficient (4-6 Years) Yes
  • Team work Proficient (4-6 Years) Yes
  • Active Directory Novice (1-3 Years) Yes
  • Microsoft Office Novice (1-3 Years) Yes

Job Tags

Full time, Temporary work, Work at office, Local area, Work from home,

Similar Jobs

Medical Services of America

Speech Therapist Home Health Part-Time/PRN Job at Medical Services of America

 ...Empower Communication. Deliver Care Where It Counts. Speech Therapist Home Health | Roanoke, VA Employment Type: Part-Time/PRN Pay Range: $55.00-$60.00 At Medi Home Health and Hospice , a division of Medical Services of America, Inc. , we believe care... 

WV Departments of Health, Health Facilities, and Human Servi...

Assistant General Counsel - West Virginia Department of Health Job at WV Departments of Health, Health Facilities, and Human Servi...

About the Agency The West Virginia Department of Health (DH) is committed to protecting and promoting the health and well-being of all West Virginians. Our work is guided by a mission to deliver comprehensive and accessible health services through innovation, efficiency...

Airgas Inc

Plant Operator Job at Airgas Inc

 ...R10074261 Plant Operator (Open)Location:Hopkinsville, KY - Pembroke - Dry-ice logisticsHow will you CONTRIBUTE and GROW?Airgas is hiring for a Plant Operator in Hopkinsville, KY *At Airgas, we are committed to building a diverse and inclusive workplace that embraces... 

Bare Home

Senior Business Analyst Job at Bare Home

 ...Ecommerce has been named one of the top-ten fastest-growing businesses in Minnesota by Inc. 5000 for the past four years in a row...  ...marketplace dynamics (Amazon, Walmart, Target) Understanding of international supply chain costs, tariffs, and duty calculations... 

Pop-Up Talent

Apartment Maintenance Technician Job at Pop-Up Talent

 ...Apartment Maintenance Technician Mountain View, CA 94041 (servicing Mountain View, Sunnyvale, and Santa Clara) POSITION OVERVIEW:...  ...focused, self-motivated, and experienced in apartment maintenance, repairs, and unit turnovers. This role requires strong technical...