Customer Service Representative Job at Radians, Memphis, TN

VkxVZkhHTGFacjhwRk5nSjJXMTBoSmJoTXc9PQ==
  • Radians
  • Memphis, TN

Job Description

POSITION SUMMARY:

Work Schedule Monday-Friday 8am-5pm

The Customer Service Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSRs will work collaboratively with Inside Sales Representatives, Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Answering customer calls, assisting, and/or directing them
  • Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative
  • Product knowledge of our products and the competitive industry
  • Identify and understand who key competitors are in the industrial/safety channel
  • Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution
  • All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt
  • All credits and samples to be entered the day they are received
  • Follow-up calls and voicemails should be returned by end of business the day of receipt
  • Both positive and negative feedback received by customers should be entered with a task in P21
  • Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
  • Other duties as assigned

EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:

  • Customer service background: experience in a safety products environment preferred
  • Heavy customer service/data entry skills
  • Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must
  • Strong written and verbal communication skills
  • Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
  • Experience with P21 is a plus
  • Ability to multi-task and prioritize work on a daily basis
  • Bilingual (Spanish/English) a plus

Job Tags

Monday to Friday,

Similar Jobs

KellyMitchell Group

Reach Java Developer Job at KellyMitchell Group

 ...Job Summary: Our client is seeking a React Java Developer to join their team! This position is located in Gresham OR, Irving TX, Minneapolis, MN and Atlanta GA. Duties: Lead the implementation of NGI (Next Generation Initiative) enhancements into the Transfer... 

Worldwide Steel Buildings

Senior Building Consultant Job at Worldwide Steel Buildings

 ...and ship high-quality steel structures across the United States, Alaska and Hawaii. About the Position: As a Building Sales Consultant, you will be responsible for guiding customers through the entire steel building process, from initial contact to project... 

University of Maryland Medical System

Registered Nurse (RN), MedSurg/Tele, Staffing Center Job at University of Maryland Medical System

 ...Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore...  ...the patient care responsibilities of the registered nurse within the assigned work setting....  ...charge. Qualifications Education & Experience # Unencumbered license as a... 

KIDS CORNER BEHAVIOR SERVICES INC

Assistant Preschool Teacher for Special Needs Job at KIDS CORNER BEHAVIOR SERVICES INC

 ...Academy 317 Commerce Center Drive St. Cloud FL Role Description This is a full-time on-site role for an Assistant Preschool Teacher located in our Kissimmee location. The Assistant Preschool Teacher will be responsible for lesson planning, curriculum development,... 

ClearpointCo

Delphi Developer Job at ClearpointCo

***** NO THIRD PARTIES PLEASE***** Seeking a contract to hire Senior Level Delphi Developer expert to help a client that has been having issues with an old system that still runs their business, and it was implemented using Delphi 6 code and the ideal candidate will also...