Customer Service Representative Job at Radians, Memphis, TN

VkxVZkhHTGFacjhwRk5nSjJXMTBoSmJoTXc9PQ==
  • Radians
  • Memphis, TN

Job Description

POSITION SUMMARY:

Work Schedule Monday-Friday 8am-5pm

The Customer Service Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSRs will work collaboratively with Inside Sales Representatives, Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Answering customer calls, assisting, and/or directing them
  • Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative
  • Product knowledge of our products and the competitive industry
  • Identify and understand who key competitors are in the industrial/safety channel
  • Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution
  • All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt
  • All credits and samples to be entered the day they are received
  • Follow-up calls and voicemails should be returned by end of business the day of receipt
  • Both positive and negative feedback received by customers should be entered with a task in P21
  • Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
  • Other duties as assigned

EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:

  • Customer service background: experience in a safety products environment preferred
  • Heavy customer service/data entry skills
  • Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must
  • Strong written and verbal communication skills
  • Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
  • Experience with P21 is a plus
  • Ability to multi-task and prioritize work on a daily basis
  • Bilingual (Spanish/English) a plus

Job Tags

Monday to Friday,

Similar Jobs

MXI Partners

Data Center Project Manager Job at MXI Partners

MXI Partners are currently recruiting for Data Center Project Managers for a fast-growing data center construction and infrastructure organization. Youll lead delivery of network infrastructure, cabling and technical projects within mission-critical environments,...

Harley-Davidson

Maintenance Electrician Job at Harley-Davidson

 ...Auto req ID:229 Title:Maintenance Electrician Job Function:Manufacturing Location:PILGRIM Company:Harley-Davidson...  ...to work in the United States. Direct Reports:No Travel Required:0 - 10% Visa Sponsorship:This position is not eligible... 

FANBASIS

Personal Assistant Job at FANBASIS

Personal Assistant Location :Miami, FL (In-person FanBasis HQ) Type: Full-time Reports to : CEO and CPO About FanBasis FanBasis is a platform that empowers entrepreneurs, experts, and creators to sell, host, and scale digital product/service businesses...

Stella-Jones

Wastewater/Stormwater Treatment System Operator Job at Stella-Jones

 ...executive search firm is partnering with a well established manufacturing company in Sheridan, Oregon, to hire an experienced Stormwater Treatment System Operator. This role is critical to the facilitys environmental compliance and is ideal for a skilled wastewater treatment... 

United States Marine Corps

Attorney/Staff Judge Advocate Job at United States Marine Corps

 ...SERVE AS JUDGE ADVOCATE IN THE UNITED STATES MARINE CORPS. An intrinsic sense of purpose, a dedication to public service, and a competitive community of like-minded individuals defines what it means to be a Marine Corps Officer and a practicing attorney. All Judge...