Desktop Support Specialist (L1) Job at Milestone Technologies, Inc., Santa Clara, CA

VkxJZkdHSFJiTFl0RXRZTDBXOTFnWjNoTkE9PQ==
  • Milestone Technologies, Inc.
  • Santa Clara, CA

Job Description

8+ Month W2 Contract (No C2C/No Visa Sponsorship/No Student Sponsorship)

Onsite in Santa Clara, CA - Only local candidates will be considered

Pay up to $29/hr. M-F, 8am-5pm

The ideal candidate will have experience delivering end-user support to over 300 users, both remotely and onsite, within Windows and Mac environments, and managing tickets through ServiceNow.

Responsibilities:

  • Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support. IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
  • Monitoring and maintaining computer systems, video conferencing, and networks within the office
  • Follow SOP documentation and escalate issues appropriately to higher-level staff
  • Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
  • Working closely with the IT support team in Amsterdam to learn and identify issues in the office
  • Mobile support: iOS, Android, Windows Mobile

Skills

  • Strong service-oriented mentality
  • Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
  • Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
  • Basic networking knowledge
  • VPN, network connectivity including 11x, TCP/IP, DHCP
  • Recent experience with remote access and remote-control tools to support remote
  • Not required, but a plus: Service-Now, JAMF/SCCM, CrashPlan, Zoom, Okta, and Ring Central

The estimated pay range for this position is USD $24.00/Hr. - USD $29.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Job Tags

Contract work, Work at office, Local area, Remote work, Visa sponsorship,

Similar Jobs

Insight Global

Speech Language Pathologist Job at Insight Global

 ...team. This is a fully in-person position providing daily therapeutic services to a small caseload of students with significant communication and behavioral challenges. This work is extremely rewarding, mission-driven, and rooted in a family-oriented, collaborative culture... 

Silver Star Construction

Dump Truck Driver Job at Silver Star Construction

 ...Silver Star Construction as the right company for you! Dump Truck/CDL A Driver 2401 S. Broadway Ave. Moore, OK 73160, USA - *Full-Time...  ...Must have CDL A (at least 2 yrs required w/ verifiable DOT experience). Must have a good driving record (2 points or less).... 

Bare Home

Senior Business Analyst Job at Bare Home

 ...Ecommerce has been named one of the top-ten fastest-growing businesses in Minnesota by Inc. 5000 for the past four years in a row...  ...marketplace dynamics (Amazon, Walmart, Target) Understanding of international supply chain costs, tariffs, and duty calculations... 

United States Marine Corps

Attorney/Staff Judge Advocate Job at United States Marine Corps

 ...SERVE AS JUDGE ADVOCATE IN THE UNITED STATES MARINE CORPS. An intrinsic sense of purpose, a dedication to public service, and a competitive community of like-minded individuals defines what it means to be a Marine Corps Officer and a practicing attorney. All Judge... 

Pop-Up Talent

Apartment Maintenance Technician Job at Pop-Up Talent

 ...Apartment Maintenance Technician Mountain View, CA 94041 (servicing Mountain View, Sunnyvale, and Santa Clara) POSITION OVERVIEW:...  ...focused, self-motivated, and experienced in apartment maintenance, repairs, and unit turnovers. This role requires strong technical...