Job Description
We are looking for a dedicated and meticulous Salesforce Senior QA Engineer with a strong
focus on Service Cloud. This role will be responsible for ensuring the quality, reliability, and
performance of our Service Cloud implementations. You will work closely with developers,
business analysts, and product owners to define test strategies, create comprehensive test plans,
execute tests, and contribute to continuous improvement of our QA processes for a critical clientto-
agent experience platform.
Key Responsibilities:
• Develop, execute, and maintain detailed test plans, test cases, and test scripts for
Salesforce Service Cloud features (Case Management, Omnichannel, Knowledge, Live
Agent, CTI, Communities).
• Perform various types of testing, including functional, regression, integration, user
acceptance testing (UAT) support, and performance testing.
• Identify, document, and track software defects and inconsistencies using appropriate tools
(e.g., Jira, Azure DevOps).
• Collaborate with Business Analysts to understand requirements and ensure test coverage
for all user stories.
• Work closely with developers to reproduce, troubleshoot, and resolve issues.
• Contribute to the automation of test cases using Salesforce-specific automation tools (e.g.
Copado Robotic Testing).
• Participate in Agile ceremonies (scrum meetings, sprint planning, retrospectives).
• Review technical designs and suggest improvements for testability.
Required Skills and Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in testing Salesforce applications, particularly Service Cloud.
• Strong understanding of Salesforce platform functionalities, data model, and
customization capabilities.
• Experience with test management tools and defect tracking tools (e.g., Jira).
• Experience with API testing (Postman, SoapUI) for integrated systems.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a cross-functional team in an Agile
environment.
Preferred Certifications (one or more):
• Salesforce Certified Administrator
• ISTQB Certified Tester (Foundation Level or higher)
• Certification in test automation tools
Job Tags
Similar Jobs
Port Blakely
...Environmental Education Coordinator Tumwater, Washington Part-time, Non-Exempt/Hourly, Benefits Eligible Approximately 30 hours per week with some variance based on the season Port Blakely is looking for an Environmental Education (EE) Coordinator to join...
United States Postal Service
Facility Location SAINT LOUIS LAW OFFICE 1720 MARKET ST RM 2400 SAINT LOUIS, MO 63155-9948 Domicile may be considered Position Information GRADE: EAS - 21 FLSA DESIGNATION: Exempt NON-SCHEDULED DAYS: Saturday/Sunday HOURS: 08:00 AM - 05:00 PM ...
Cypress HCM
...evaluations Experience with programming languages in data annotation space Excellent comprehension and written communication skills in English Preferred working hours: 8:30 am PST - 17:30pm PST Suggested Skills: Strong problem solving Conceptual thinking...
Pacer Group
...Job Title : Medical Assistant (MA) Location: Bay City, MI Start Date: February 9, 2026 Duration: 13 weeks Schedule Shift: Monday Thursday: 8:00 am 5:12 pm ~ Friday: 8:00 am 1:12 pm Pay Rate: $21/hr Description : McLaren Bay Region is seeking...
WV Departments of Health, Health Facilities, and Human Servi...
About the Agency The West Virginia Department of Health (DH) is committed to protecting and promoting the health and well-being of all West Virginians. Our work is guided by a mission to deliver comprehensive and accessible health services through innovation, efficiency...